Job description

1. Provide the technical pre-sales and post-sales support for all our clients products.
2. Provide support via phone, email and not limit to on-site support.
3. Consistently engage in training and educational initiatives to promote our clients products.
4. Able to engage in POC for customers to understand more on our clients solutions and devices.
5. Perform other related duties when assigned by the management.
   Experiences
6. Candidate must have at least 5 years of working experience in the field of technical service and support.
7. Possess a detail oriented troubleshooting skills to help customer solve the issue as quickly and smoothly as
   possible.
8. Experience with configuring switches, routers, and other network components is an added advantage.
9. Experience with configuring PCs, installing various operating systems and software is an added advantage.
10. Must have knowledge in operating system like Windows and Linux and software like Microsoft Office
    applications.
11. Professional and friendly phone etiquette with excellent customer service skills
12. CCTV and Access Controller installation and/or configurations experiences is an added advantage.
13. At least basic knowledge of photography and/or videography is required.
14. Professional degree and/or certifications, i.e. CompTIA, Cisco certification, Microsoft is an added advantage.