Job: Product Support Specialist UAE

Title Product Support Specialist UAE
Location United Arab Emirates
Job Information

Reporting to the Global Manager of Services and Support, the Product Support Specialist is responsible for first and second line support of our client’s suite of products. In addition to supporting a variety of simple and complex customer environments, this role may also require tasks such as setting up testing environments, attending customer sites for installation or post-installation support.

Responsibilities

  • Create cases for technical support issues requested by phone, email, and web
  • Diagnose, troubleshoot and resolve technical issues for all our client’s products
  • Thoroughly document all interactions using the case management system
  • Reproduce software defects and document them in detail
  • Report feature requests as given by customers
  • Manage customer relationships providing timely, knowledgeable and professional customer service
  • Regularly contribute technical content to the Knowledgebase
  • Provide assistance to internal groups with technical product questions
  • Keep current with new industry technologies and practices
  • Other duties and projects as assigned by management
  • High level of self-motivation and initiative
  • Passion for technology
  • Multitasking with priority
  • Strongly developed analytical, problem solving and troubleshooting skills
  • Microsoft Operating Systems (Windows 2000, XP, 2003, Vista, 2008, 7, 8, 2012)
  • Microsoft Databases (SQL Server 2005 / 2008)
  • Networking
  • Data Storage Technologies
  • Fluent in English
  • College diploma in computer sciences or equivalent experience is required.
  • Computers and Software (5 years)
  • Customer Support (3 years)
  • Technical Support (1 year)

Qualifications

  • High level of self-motivation and initiative
  • Passion for technology
  • Multitasking with priority
  • Strongly developed analytical, problem solving and troubleshooting skills
  • Microsoft Operating Systems (Windows 2000, XP, 2003, Vista, 2008, 7, 8, 2012)
  • Microsoft Databases (SQL Server 2005 / 2008)
  • Networking
  • Data Storage Technologies
  • Fluent in English
  • College diploma in computer sciences or equivalent experience is required.

Experience Required

  • Computers and Software (5 years)
  • Customer Support (3 years)
  • Technical Support (1 year)

 

Additional Assets

  • Microsoft Active Directory
  • Microsoft Exchange
  • Microsoft SysInternals
  • Microsoft Visual Studio
  • Programming (C, C++, C#, HTML, JavaScript, SOAP, SQL, XML)
  • Technical Writing
  • Training
  • Virtualization (VMware, Microsoft Virtual PC)
  • Wireshark, or other network analysis tools
  • Fluent in: Chinese, German, Spanish, French, or any other widely-spoken language

 

Apply Now

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Globus has completed assignments across all of Europe and the Middle East. We speak core languages such as German, French and English.

Our exposure to countries such as Russia, CIS and APAC is increasing with recent assignments in Latin America and South Africa.

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   +44 (0) 115 896 9844

   Globus Executive Search
   1 Devereux Way
   Boston Road Ind Park
   Horncastle
   LN10 6NE


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With over 10 years experience in executive search coupled with more than 6 years in the security industry I have the tenure to provide expertise in this field. I lead the team from the front and I enjoy getting my hands dirty so to speak. I participate in every search and one value I always stick to is 'my word is my bond'.

alexander@globussearch.co.uk                                                        

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