This position acts as technical project enabler between Our Client and retailers. It is a key
contributor to sales performance by its impact critical technical sales touch points.

Main responsibilities
• Provides technical enablement and support and is the interface to our clients Trial
teams and Client teams when Sales Team need actions chasing or tasks allocated.
• Provides a secondary native English-speaking / local language point of contact for
Retailers and Resellers / Partners.
• Provides pre-sales technical support on Retailer and Resellers / Partners conference
calls.
• Preparation of ROI Videos and their presentation.
• Dealing with requests for information on behalf of Sales Team.
• Provides tech support to Retailers / Resellers / Partners and is the interface for
technical queries prior to involvement of Trial Band getting (CCTV / POS data /
hardware).
• Provides training of Resellers / Partners regarding camera positioning and views
required.
• Provides the native English-speaking or local language interface between Sales and
the Retailer at the point of time that the project demands overseas input, but needs
Sales to “manage” the comments made to the Retailer
• Provides the basis of the documentation, is the owner of delivery of the Trial Guide /
Trial Overview documents to customer.
• Support for Roll-out calculations and estimation.
• Informs sales of problems / bottlenecks / development for Sales to report to Business
contacts within Retailers.

Main interfaces
• Our clients Operations teams
• Resellers, partners.
• Retailers.
• Our clients Revenue team.

Successful candidature requirements
• 5+ years in a technical and project-based customer interface roll in the enterprise Saas
space, preferably in the retail market
• Seasoned, experienced sales manager with a retail background.
• Having a comprehensive understanding of client needs and requirements and of our
services.
• Demonstrated success in providing support to retail client’s accounts.
Other Candidate relevant aspects
• Strong verbal and communication skills. English or local language at a native level.
• Should have communication and people skills (person able to interact in a commercial
context with clients).

Job Description
• A true passion for delivering best-in-class customer experience.
• A true drive to meet and exceed annual targets and goals.

Positions details
• Based in USA