Client Account Director UK – New Business

The world’s leading retailers trust and rely on Our Clients solutions to improve
their bottom line by minimizing shrink, streamlining operations via hyper automation, and
delivering a better customer experience.

Our Client is a comprehensive process aware platform that delivers Checkout
Intelligence, Shelf Intelligence, Supply Chain Intelligence, Car Lot Intelligence, Production
Line Intelligence, and Generic Process Automation Applications, transforming how
businesses see and solve their most costly problems. The company’s ground-breaking AI
technology processes over 200 years of video footage every day and protects ~$500B worth
of assets.
Our Client has earned multiple industry accolades, including 5 consecutive years as
Gartner’s Top Pick for Retail Technology Innovation, Deloitte’s Tech Fast 50 winner, and
Google & Deloitte’s new Tech award winner.

Position mission

Delivery of new business to new Clients through the delivery of high-level enterprise selling
processes and high-quality service levels. This position supports and most importantly
ensures that large retail end customers see value from retaining Everseen as a service
provider. The area of responsibility includes UK and Northern Europe.

Main responsibilities
• Client Account Director will work closely with the SVP Sales and the Chief Revenue Officer
to identify target retailers for new business and then generate sales of Our Clients expert
systems.
• Client Account Director will also be called upon to support sales management with
Checkout Intelligence Enterprise (CIE) direct sales.
• Client Account Director will set and manage the expectations of the Client with regards to
B2B requirements, service level KPIs and the Client “on the ground” go to person for day-to-
day requests and issues.
• Working closely with the Client’s Business Teams & Our Clients Delivery Team to ensure
that project and system installation rollouts are professionally managed. Performing duties
and responsibilities to the best of abilities in a diligent, trustworthy, businesslike, and efficient
manner.
• Evaluates existing components or systems to determine integration requirements and to
ensure the final solutions meet organizational needs
• Interact with cross-functional management on high profile technical operations while
providing clear feedback and leadership to support teams.

Main interfaces
• Client single point of contact.
• Client Business Teams
• Our Clients Operations department
• Our Clients Revenue team
Successful candidature requirements
• 5+ years in a sales account management role focused on selling enterprise SaaS solutions
to major retailers in the UK & Northern European market.
• Demonstrated success in leading retail client accounts in the UK & Northern European
market.
• Having the skills to identify a comprehensive understanding of client needs and
requirements.
• Knowledge of AI and its use in retail.
• Forecast and track key account metrics (quarterly sales result and annual forecast).
• Experience doing presentations at a senior level.
• Able to detect, understand and compile detailed information on Client organizations, key
decision makers and influencers.
• Enough technical experience or knowledge to understand Our Clients product offering,
features, and functions.

Other Candidate relevant aspects
• Strong verbal and communication skills.
• Consultative selling skills (excellent active listening, understanding or client’s needs and
identification of main client main buying motivations).
• Negotiation abilities.
• Time management. Able to organize their working day and, at the same time, prioritize
work resources to meet Client requirements.
• Should have communication and people skills (person able to interact in a commercial
context with clients).
• A true passion for delivering best-in-class customer experience.
• A true drive to meet and exceed annual targets and goals.
Able to travel and work and extend working hours to attend conference calls or participate in
meetings.