Client Technology Director

A Technology Director / Consultant, with experience in listed technologies, strong abilities to communicate to client and to own and move the project.

Position in charge of working with Client’s technical team, responsible for carrying out all project activities concerning implementation, maintenance, and update of our clients products with the Client. It is also Client’s point-of-contact in business or update meetings and maintains day to day relationship with the client as far as technology is concern.

Main responsibilities

• Project coordination for technological projects taking place with the client such as technical changes, new deployments, changes in configuration, new product acquisitions, etc.
• Identification of new developments necessary to meet Client’s requirements and coordination with R&D department to get them done if needed.
• Play a key role in the customer relationship management through regular contact in business, follow up and update meetings or replying to client requests or questions.
• Identification of new technical or operational gaps and participates in their remediation
• Design of a KPI and/or reporting method to update Clients about product performance
• Develops an implementation roadmap for the Client taking into consideration risk, dependencies, and specific Client’s context
• Go-to-person to get current client deployments information as far as technical aspects are concerned
• Go-to-person or SME1 to solve problems concerning technical aspects (L4) related with the Client.
• Oversee conflicting technical priorities in the Client and plan how to manage them

• Main interfaces

R&D department (Internal) 1 Subject Matter Expert

• Band Lead (Internal)
• Client technical team (External)
• Successful candidature requirements

• Technologies experience/understanding:

o JavaScript programming

o Node.js12+anditsstandardlibraries(e.g.fs,events,child,process,net,http,streams, dgram)

o RESTful architecture
o Docker, Kubernetes
o Software versioning systems such as Git
o Standard Linux tools and scripting language Bash
o Basic networking knowledge (virtual private networks, subnets, DNS configurations,SSL certificates, etc.)
o Understanding of standard net work communication protocols such as TCP, UDP, HTTP, WS, FTP

It would be a plus to have, but it’s not a must:

o Elastic Search and SQL database
o Message brokers(e.g.MQTT,RabbitMQ,Redis)

o TypeScript
o RTSP feeds
o C++programming

Other Tech Skills:

Good dev skills
Troubleshooting skills(ie.bug hunt, problem root cause drill-down)

Capable of understand and troubleshoot distributed systemsTechnical Project Management knowledge. Having formal qualifications like CAPM or Prince2 is a plus.

Ability to own and to move the project

Communication/management skills: Hands-on person with client facing abilities, able to meet with clients, do follow up meetings and represent our technical team. Focus on achieving, problem solving and goal attainment.