Our client is a leading global security engineering company, specialising in designing, building, and

running security systems.

We are a closely-knit team that encourages debate and collaboration with the aim of achieving the

best results for our clients. We celebrate both individual and team achievements – whether that is in

the office, after hours or through our charitable actions.

We are a global community, chasing one goal. Our international hubs are strategically placed, and our

teams collaborate to provide our clients with an industry-leading service and the most ingenious

security solutions.

As the industry leader in terms of innovative thinking, we seek to work with the stars of the future

across a wide range of career opportunities. our client places equal importance on creating a company

culture that is highly rewarding, inspiring, and fun.

About the role

We are seeking an experienced support engineer to take an embedded role in a client team in USA, the

team forms part of a regional support team and assists with the successful mobilisation and delivery of

access control & CCTV projects across the client’s portfolio. The role will support enterprise-level

application implementations and troubleshooting. A key requirement is the ability to multi-task and work

within a fast-paced and dynamic environment.

What you will do

 Conduct the programming, testing, and commissioning of the physical security systems,

including access control, video management, and intrusion detection systems as needed

 Liaise with our programmers for any additional programming needs for project works,

testing, and commissioning of the physical security systems, including access control, video

management, and intrusion detection systems as needed and when required

 Work directly with Managers and Collins Aerospace GSOC to ensure any site changes or

additions are tested and commissioned in line with BAU activities

 Interact with all ticketing systems to lodge, track, and escalate security systems issues and

requests from report to resolution

 Coordinate with Collins Aerospace site leads, Collins Aerospace corporate IT, and other

relevant teams to drive resolution for all tickets

 Interface and lead coordination efforts with Collins Aerospace corporate IT/ DT (Digital

Technology) team for all required IT hardware, cabling, and network needs

 Configure new devices onto existing systems and liase with Q-Net for additional

support and triage as needed

 Ability to multitask while balancing shifting priorities

 Conduct special projects and duties as assigned by Collins Aerospace managers

 Capable of reading, writing, and communicating in English

 Evaluates physical security controls to provide guidance on site security posture in comparison

to global Security standards and propose remediation for security vulnerabilities or other areas

where site could benefit from technology improvements

 Functioning project management oversight and liaison between site focal points

 Supports initial project scoping for real estate and facilities led decision points

 Security technology application administration and troubleshooting

 Conducts site project assessments and analysis for standard compliance by site, and integrator

installation standards

 Evaluate use cases for security technology solutions for end customers, working with integrators

to define and recommend NIST / DFARS compliant solutions

 Ability and extensive expertise to perform initial triage and troubleshooting of the security

systems in order to reach timely resolution of on-site issues

What we are looking for

 Excellent interpersonal skills with the ability to influence and interact across a matrix

environment of function and business unit leadership

 Extensive experience in physical security applications such as CCURE 9000 access control,

Genetec/FLIR/AXIS camera surveillance, DMP intrusion detection, and Aiphone intercom

system

 Experience and in-depth functionality knowledge of security technologies inclusive of: access

control, intrusion detection, and camera surveillance systems required

 Experience in project management in one of the functional areas of physical security, facilities,

digital technologies, etc. is preferred

 This position requires a minimum of no less than 3 years of relevant experience in the client

specified security management system platforms

 Recognized industry certifications and accreditations in the relevant security systems are of

benefit

 Previous experience in project management is favorable

 High ethical standards and excellent judgment, discretion, and diplomacy, with ability to handle

highly confidential and sensitive information

 Excellent written and oral communication skills, with demonstrated experience/skill in

communicating across different channels and with various levels of business leadership

 Ability to self-direct and motivate in a team oriented, collaborative environment

 Ability to stay detail-oriented and manage multiple priorities in a fast-paced environment

 Ability to work at height

 Have or possess the ability to obtain OSHA 30 certification

 The position is only available for US Citizen residing in the US

 If U.S. Department of Defense (DoD) Security Clearance is not currently held, then the ability

to obtain it a later date must be possible

NB: The successful candidate will be required to pass our security screening procedures and

those required by our client(s) if necessary.