We are looking for a Technical Support Specialist to support Smart Home and Smart Building automation solutions. The role focuses on after-sales technical support, remote diagnostics, system deployment, and close collaboration with partners, installers, and internal technical teams.

Key Responsibilities:

• Provide technical support and remote diagnostics to resellers, distributors, system integrators, installers, and end users
• Analyze customer requests and deliver structured, professional technical solutions
• Program, deploy, and support smart home and building automation, networking, and security systems (remote and on-site when required)
• Manage and maintain customer technical documentation and product knowledge resources
• Deliver technical training sessions for installers and system integrators
• Manage support tickets and coordinate on-site actions when necessary
• Handle RMA (Return Material Authorization) processes and analyze returned products
• Report field feedback, recurring issues, and improvement suggestions to the technical department
• Identify upselling opportunities for services and products and support the sales network

Requirements

• Previous experience in technical support, installation, or deployment in smart home, building automation, electrical, HVAC, security, fire, video surveillance, or networking sectors
• Experience in B2B technical support environments
• Strong analytical, diagnostic, and problem-solving skills
• Ability to work methodically and maintain high professional standards under pressure
• Knowledge of installation processes and project phases
• Experience with data analysis, reporting, and technical documentation
• Experience delivering technical training
• Conversational level of English