Support, Test & Deployment Engineer 
Location: Hybrid working, with regular visits to the head office.
Field Work: UK-wide site work will be required as part of the role 
Reporting To: Support and Deployment Manager 
 
 
Our client is looking for a Support, Test & Deployment Engineer to join the technical team
supporting our solutions and our integrated command and control platform, along with other
storage and display products. 
 
The role is suited to someone with a strong technical foundation who enjoys solving problems and
wants to develop deeper knowledge of integrated control-room systems. It may suit candidates from
IT support, software testing, security installation, commissioning or integrated systems backgrounds. 
You will work across customer support, release testing, integration work, Factory Acceptance Testing
and project preparation, gaining a deeper understanding of our solutions before supporting more site-
based deployment and commissioning activity. 
 
What the role involves 
This is a varied technical role covering product testing, customer support and project deployment. 
You will work closely with the development team to test new software releases, investigate issues
found during testing and support problems reported from live customer sites. You will also help
prepare systems for Factory Acceptance Testing and support the deployment team with configuration,
commissioning and handover. 
 
The role will include: 
 
 Testing new software releases before they are deployed to customer sites.  
 Supporting Factory Acceptance Testing for customer projects.  
 Investigating software issues, integration problems and customer-reported faults.  
 Working with the development team to recreate issues, provide clear fault information and
verify fixes.  
 Supporting system integrators and end users by phone, email, remote connection and on
site.  
 Assisting with system configuration, commissioning, upgrades and handover.  
 Working with Windows Server, SQL databases, virtual machines, IP networks and connected
devices.  
 Testing integrations with cameras, VMS platforms, access control, alarms, analytics and other
third-party systems.  
 Creating and improving test records, support notes, installation guides and handover
documentation.  
 Supporting UK-wide deployment work as product knowledge develops.  
What we are looking for 
 
We are looking for someone practical, organised and technically capable. You should be comfortable
investigating problems, documenting what you find and working with others to get issues resolved
properly. 
 
You should have: 
 Good knowledge of IT systems and IP networking.  

 Experience with Microsoft Windows desktop and server environments.  
 An understanding of SQL databases, including basic querying, checking data and helping
diagnose database-related issues.  
 A logical approach to fault finding and problem solving.  
 Good attention to detail when testing software or documenting issues.  
 Clear written and verbal communication skills.  
 The ability to work with customers, engineers, developers and internal teams.  
 A willingness to travel within the UK when required.  
 A full UK driving licence.  
 
Experience in any of the following would be useful: 
 Software testing, release testing or regression testing.  
 Factory Acceptance Testing.  
 Microsoft SQL Server.  
 Hyper-V or other virtualisation platforms.  
 CCTV, VMS, PSIM, access control, alarm systems or integrated security systems.  
 IP cameras, ONVIF or video recording systems.  
 Technical support for software or networked systems.  
 Writing test notes, fault reports, support guides or handover documents.  
 
Why this role may suit you 
 
This is a good opportunity for someone who wants to move beyond general IT support and become
more involved in specialist software, testing, integration and deployment. 
 
You will gain practical experience across software releases, customer support, issue investigation,
system acceptance testing and live deployments.